The sample package includes 10 different styles of artificial grass for garden, sport, and pets. The samples are free and we only charge you the shipping cost which can be refunded if you spend over $500 on our products.
Free Shipping On All Orders
Provide free delivery service for most states in the United States, except Alaska and Hawaii, APO/FPO, US Protectorates.
Processing and Delivery Time
Processing Time : 2-3 Business Days. Express Shipping Time: 3-5 Business Days.
Receiving time(about 5-8 Business Days) = Processing time + Shipping time.
No shipped or delivered on weekends or holidays.
During peak seasons, processing times are higher than usual. Thanks for your patience.
Shipping From & Shipping Method
Your orders will be shipped from the closest warehouse, which located in the West or East of the US. If the items in your order are combination packaging, you will receive a tracking number for each package that ships separately. You will receive multiple tracking numbers in this case.
Our shipping method may be, or a combination of, Expedite Shipping (3-5 days delivery). Our couriers include UPS, Fedex and Truck Carriers.
Any order issues, please don't hesitate to contact us or send direct email to firstname.lastname@example.org with your order number.
Please email our customer service at email@example.com to request the exchange/return.
Or submit after-sales application on the contact us page of the website to request exchange/return.
After receiving your return/return request, our customer service will send you the return/return instructions and return/return address via email. Please follow the instructions for returns/returns. We would be very grateful if you could provide us with photos of the returned item.
After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 to 2 weeks, depending on which CC company) to process the bank's refund.