FAQ

The latest generation of artificial grass turf is a grass-like ground cover that replicates lush natural grass in appearance and function. When used on athletic fields, it provides a consistent year-round, all-weather playing surface built to withstand extended use without downtime for recovery. As a landscape cover, artificial grass turf provides a low maintenance, weed-free surface that doesn't need to be watered or fertilized, and is available in styles that look like the grass types that are prevalent locally.

Artificial turf will give you up to 20 years of maintenance-free life depending on the volume of traffic in the area.  It is UV stabilised and will retain its colour and integrity season after season.

GOLDEN MOON can give you a beautiful lawn without all the hassle.  You will no longer have to water, mow, edge or fertilize.  Pets can't damage our fake grass and will no longer make dirty paw prints on your carpet.  Artificial turf is allergen free and will save you time and money.  Shady gardeners lurking around your house are a thing of the past.

Do the maintenance periodicly, here is some simple steps:

1. Clear Debris

2. Introduce Some water

3. Cleaning Up After Your Furry Friends

4. Spraying for moss and algae.   Learn more

All our artificial grass is non-toxic, They have passed lots of independent safety tests, such as SGS, REACH, Labosport & CE etc.. So it's safe for kids and pets. 

GOLDEN MOON artificiak grass lawn fibers have UV protection so they will stand up to the harshest climates.  Studies have shown that artificial turf fades less than 0.5% per year which is imperceptible to the human eye even after many years.

Yes, as with any synthetic surface, artificial grass is hotter than natural grass, but there are ways to regulate it.

Believe it or not, dogs can go to the bathroom on artificial grass without any hesitations. Dog urine flushes through the turf's drainage system and solid waste is cleaned in the same manner as natural grass.

Yes, laying artificial grass is easy and many, many successful DIY installations take place each year. If you're practically minded, you can install Artificial Grass yourself and achieve great, professional results. Little Tips: drainage system is important, too.

It depends on your own personal preferences. We carry a wide variety of artificial grass in various shades and styles. You can choose your prefer thickness & color to match your different needs.

1.Free Shipping On All Orders

Provide free delivery service for most states in the United States, except Alaska and Hawaii, APO/FPO, US Protectorates.

2.Processing and Delivery Time

Processing Time : 2-3 Business Days.
Express Shipping Time: 3-5 Business Days.

No shipped or delivered on weekends or holidays.

During peak seasons, processing times are higher than usual. Thanks for your patience.

3.Shipping From & Shipping Method

Your orders will be shipped from the closest warehouse. If the items in your order are combination packaging, you will receive a tracking number for each package that ships separately. You will receive multiple tracking numbers in this case.

Our shipping method may be, or a combination of, Expedite Shipping (3-5 days delivery). Our couriers include UPS, Fedex and Truck Carriers.

4.Contact Us

Any order issues, please don't hesitate to contact us or send direct email to service@goldenmoongraden.com with your order number.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Step 1: Please submit after-sales application on the contact us page of the website to request replacement/return.
Step 2: After receiving your return/return request, our customer service representative will send you the return/return instructions and return/return address via email. Please follow the instructions for returns/returns. We would be very grateful if you could provide us with photos of the returned item.
Step 3: After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 to 2 weeks, depending on which CC company) to process the bank's refund.
Please check the Refund Policy for detailed returns.